Dedication to providing a positive customer experience as well as a commitment to offering high-quality furnishings at a fair price sets McLaughlin’s apart. Edit by Jacki Kilbride | Photos by Jane Fijal – Ian Pokriefka
There’s a saying in the furniture industry: there’s no end to low end. Low end, however, is not what you’ll find at a place like McLaughlin’s Home Furnishings. Rather, Ken, Don, and Dan McLaughlin take personal pride in providing customers with quality furniture.
The brothers know a thing or two about customer service and running a furniture store, having learned from the best. Their father started McLaughlin’s Home Furnishings over 68 years ago, and over the years he stressed to the boys the importance of treating everyone the same, no matter their budget. This dedication to providing a positive customer experience, as well as a commitment to offering high-quality furnishings at a fair price, continues to set McLaughlin’s apart from the rest.
“We truly care about our customers,” said Don McLaughlin. “A lot of our customers become friends.”
The staff at McLaughlin’s strive to meet their customers’ needs by matching them with the right furniture for their home and budget. They offer reasonable prices and financing is always available.
The store’s furnishings are all selected for their high-quality construction and design. “We’ve heard horror stories of people going to lower-end locations and they sit on a sofa and it feels like a concrete block. We encourage customers to get into the store and experience the difference,” said Don.
As important as it is to try before you buy, that can pose a challenge in the midst of COVID-19. That is why McLaughlin’s Home Furnishings follows all CDC protocols regarding face masks, sanitizing, and cleaning the showroom. No appointment is necessary to visit, as the showrooms are plenty large enough to accommodate safe social distancing. That being said, if a customer would prefer an appointment, staff are happy to oblige.
Sometimes, when furniture shopping, you need a little extra help or a second opinion. If you’re having difficulty selecting the right furnishings for your home, you can enlist the help of McLaughlin’s complimentary design services. On-staff designers are available to come to your home and assist with room layouts and design feedback
If you’re looking to transform your space into something special, give the McLaughlin brothers and their staff a visit.
McLaughlin’s Home Furnishings has locations throughout Southeastern Michigan: 14405 Dix-Toledo Rd. in Southgate; 42200 Grand River Ave., Novi; and 45490 Utica Park Blvd., Utica. Please visit mclaughlins.com or call 734-984-4747 for more information on their products and services..